Payment Policy

Last Updated: March 8, 2026

At Nook & Story, we make payment simple, secure, and convenient. This Payment Policy outlines our accepted payment methods, security measures, and how we protect your information.

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ACCEPTED PAYMENT METHODS

We accept the following secure payment methods:

Credit & Debit Cards:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Maestro
• UnionPay

Digital Wallets:

• Apple Pay
• Google Pay
• Shop Pay
• PayPal

Buy Now, Pay Later:

• Klarna (where available)

All payments are processed securely through Shopify Payments, our trusted payment gateway.

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WHEN YOU ARE CHARGED

Your payment method is charged immediately when you place your order, not at the time of shipment.

All charges are processed in US Dollars (USD) and automatically converted to your local currency based on current exchange rates.

Payment must be made in full before your order is processed and shipped.

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CURRENCY AND PRICING

• Reference Currency: US Dollar (USD)
• Display Currency: Automatically shown in your local currency (CAD, GBP, AUD, EUR, etc.)
• Exchange Rate: Determined by your payment processor at the time of transaction

The final amount charged may vary slightly due to currency conversion rates.

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PAYMENT SECURITY

SSL Encryption (128-bit SSL Security)

Our website nookandstory.com uses industry-standard SSL (Secure Sockets Layer) technology to protect your information during online transactions.

SSL encryption scrambles sensitive data including:

• Credit card numbers
• Personal information
• Login credentials
• Billing and shipping addresses

All forms on our site are secured with SSL technology to keep your information safe from unauthorized access.

PCI Compliance

We are PCI DSS (Payment Card Industry Data Security Standard) compliant.

This means:

• We maintain strict controls around card data to prevent fraud
• We undergo regular security assessments
• We implement ongoing risk management protocols
• Your payment information is protected by the highest industry standards

We've invested heavily in security infrastructure to ensure your transactions are safe and protected.

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YOUR PAYMENT INFORMATION

We do NOT store your full credit card number.

When you complete a purchase, we only have access to:

• Your billing and shipping information
• Order details
• The last 4 digits of your credit card

Your full card number is encrypted and processed securely by Shopify Payments. We never see or store your complete payment card information.

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PAYMENT AUTHORIZATION

When you place an order, your payment method is authorized immediately to ensure:

• Sufficient funds are available
• The card is valid and active
• The transaction is legitimate

If payment authorization fails:

• Your order will be automatically canceled
• You'll receive an email notification
• No charges will be processed
• You can retry with a different payment method

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REFUNDS AND CANCELLATIONS

Order Cancellations:

To cancel an order, contact us at support@nookandstory.com as soon as possible.

• Orders can be canceled if not yet shipped
• We process orders within 2 business days
• Cancellations are not guaranteed once fulfillment begins

Refund Processing:

Approved refunds are processed within 5-10 business days and credited back to your original payment method.

For full details, please see our Refund Policy.

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PRIVACY AND DATA PROTECTION

We do NOT:

• Sell your personal information
• Rent your data to third parties
• Share your payment details with anyone
• Store your full credit card number

We DO:

• Protect your information with industry-leading security
• Use your data only for order fulfillment and customer service
• Comply with all applicable data protection laws (GDPR, CCPA, etc.)

For complete details on how we collect, use, and protect your information, please read our Privacy Policy.

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PAYMENT DISPUTES

If you notice an unauthorized charge or dispute a transaction:

1. Contact us first: Email support@nookandstory.com so we can resolve the issue quickly
2. Provide details: Include your order number and description of the issue
3. We'll investigate: Most disputes are resolved within 24-48 hours

We're committed to resolving payment issues fairly and promptly.

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INTERNATIONAL PAYMENTS

We accept payments from customers worldwide.

Important notes for international customers:

• Currency conversion is handled by your bank or payment provider
• Your bank may charge foreign transaction fees (we do not control these fees)
• The final charge may include your bank's conversion rate and fees
• Customs duties and import taxes are separate and not included in our prices

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CONTACT US

For questions about payment, billing, or refunds:

Email: support@nookandstory.com

Response Time: Within 24-48 hours on weekdays

Mail:
Nook & Story
c/o EXOMEDIA LLC
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

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Thank you for shopping with confidence at Nook & Story!