Terms of service
Terms of Service
Last Updated: March 8, 2026
ARTICLE 1 - PURPOSE AND SCOPE
These Terms of Service ("Terms") govern the contractual relationship between Nook & Story (operated by EXOMEDIA LLC), hereinafter referred to as "the Seller", "we", "us", or "our", and any individual or legal entity, hereinafter referred to as "the Buyer", "you", or "your", wishing to make a purchase through our website nookandstory.com.
These Terms apply to all product sales made by the Seller to customers worldwide, including but not limited to: United States, Canada, United Kingdom, Europe, Australia, and other territories we serve.
Any order placed implies full and complete acceptance of these Terms by the Buyer. These Terms take precedence over any other general or specific terms and conditions not expressly agreed to by the Seller.
ARTICLE 2 - PRODUCTS
The products offered for sale are handcrafted miniature book nook DIY kits listed on our website, subject to availability. Each product is accompanied by a detailed description outlining its essential characteristics.
The photographs and visuals displayed on the website are for illustrative purposes only and may show slight variations (colors, finishes, details) from the delivered product, particularly due to screen display specifications.
As our products are handcrafted or semi-handcrafted in nature, slight variations in the final appearance may occur, which the Buyer acknowledges and accepts.
Assembly instructions are provided with all products in paper or digital format, primarily in English.
ARTICLE 3 - PRICING AND CURRENCIES
3.1 Reference Pricing
All prices are established in US Dollars (USD) and constitute the reference currency for all transactions.
3.2 Automatic Conversion
Prices are automatically converted and displayed in the Buyer's local currency based on exchange rates in effect at the time of browsing. Supported currencies include:
- United States - US Dollar (USD)
- Canada - Canadian Dollar (CAD)
- United Kingdom - British Pound (GBP)
- Australia - Australian Dollar (AUD)
- Morocco - Moroccan Dirham (MAD)
- Europe - Euro (EUR)
3.3 Final Pricing and Taxes
The displayed prices correspond to the final price the Buyer will pay, including all taxes and fees where applicable.
For customers located in jurisdictions that impose local taxes (sales tax, VAT, GST, etc.), these may be added at checkout in accordance with applicable local regulations.
3.4 Price Changes
Prices may be modified at any time without notice, but products will be billed based on the rates in effect at the time of order confirmation.
In case of an obvious pricing error on a product, the Seller reserves the right to cancel the order, even after confirmation. The Buyer will be notified immediately and receive a full refund.
ARTICLE 4 - SHIPPING
4.1 Free Shipping
Shipping is FREE on all orders over $75 to all destinations we serve. Orders under $75 incur a flat shipping fee of $8.
This free shipping policy applies to standard shipping methods. Express or premium shipping options may be available for an additional fee.
4.2 Delivery Times
Estimated delivery times from order confirmation and payment:
- Morocco: 3-5 business days
- United States & Canada: 10-14 business days
- United Kingdom & Europe: 7-10 business days
- Australia: 14-21 business days
- Rest of World: 14-21 business days
These timeframes are provided as estimates. Orders are processed within 2 business days.
ARTICLE 5 - ORDERING PROCESS
5.1 How to Order
Orders are placed exclusively through our website. The Buyer selects products, adds them to their cart, enters shipping and billing information, then proceeds to payment.
Order confirmation implies full and complete acceptance of these Terms.
5.2 Order Confirmation
An order confirmation is sent by email immediately after successful payment. This confirmation constitutes acceptance of the order by the Seller and forms the sales contract.
5.3 Legal Capacity
The Buyer declares having the necessary legal capacity to contract and being at least 18 years old or having obtained authorization from their legal representatives.
5.4 Product Availability
In case of product unavailability after order confirmation, the Buyer will be notified by email and may choose a substitute product or receive a full refund of their order.
ARTICLE 6 - PAYMENT METHODS
Payment is made in full at the time of order through the following secure methods:
- Credit cards: Visa, Mastercard, American Express
- Apple Pay
- PayPal
- Google Pay
- Shop Pay
- Other secure payment solutions depending on region
All transactions are secured by SSL encryption. The Seller does not store any banking data on its servers.
In case of payment authorization refusal by the banking institution, the order will be automatically canceled.
For payments in currencies other than USD, the exchange rate applied is the one in effect at the time of transaction, as determined by the payment processor.
ARTICLE 7 - INTERNATIONAL SHIPPING
7.1 Shipping Destinations
The Seller ships worldwide, including:
- United States (all states)
- Canada (all provinces)
- United Kingdom
- Europe (EU countries)
- Australia
- Morocco
- Other countries as listed at checkout
7.2 Shipping Address
Delivery is made to the address specified by the Buyer during ordering. It is the Buyer's responsibility to verify the accuracy and completeness of the shipping address.
Products are shipped from our fulfillment centers located in different regions to optimize delivery times.
7.3 Risk Transfer
Risk of loss or damage to products is transferred to the Buyer upon delivery of the package to the carrier.
It is the Buyer's responsibility to check the condition of the package upon delivery and to make any reservations with the carrier.
7.4 Customs and Import Duties
For international deliveries, the Buyer may be responsible for payment of any customs duties, import taxes, or other fees imposed by local authorities.
The Seller disclaims any responsibility for delays or customs clearance issues.
ARTICLE 8 - RETURNS AND REFUNDS
8.1 30-Day Money-Back Guarantee
We offer a 30-Day Money-Back Guarantee on all products.
If your book nook doesn't exceed your expectations within 30 days of receipt, return it for a full refund.
8.2 Return Eligibility
Products must be returned:
- Within 30 days of delivery
- In their original condition (unopened and unassembled for change-of-mind returns)
- In complete and intact original packaging
- With all components, accessories, and instructions included
- With proof of purchase (order number)
Defective products: Normal signs of testing are acceptable. If a product is defective, non-conforming, or doesn't work as advertised, we'll replace or refund it.
Missing pieces: We'll send replacement pieces free of charge without requiring return of the entire kit.
8.3 How to Return
Step 1: Contact us at support@nookandstory.com within 30 days with:
- Your order number
- Reason for return
- Photos if the product is defective
Step 2: Receive a Return Authorization (RMA) number and detailed return instructions.
Step 3: Ship the product back following provided instructions.
⚠️ Returns without prior authorization will not be accepted.
8.4 Return Shipping Costs
- Change of mind returns: Buyer pays return shipping
- Defective products: We provide a prepaid return label at our expense
- Missing pieces: We send replacements at no cost
8.5 Refund Processing
Processing time: 5-10 business days after receiving the returned product
Refund method: Same payment method as original order
Refunded amounts:
- Product price: Fully refunded
- Standard shipping: Refunded if product is defective
- Express shipping: Not refunded for change-of-mind returns
8.6 Legal Warranties
Products are covered by applicable consumer protection laws in your jurisdiction, including implied warranties of merchantability and fitness for purpose.
ARTICLE 9 - WARRANTIES
9.1 Product Warranty
We warrant that products:
- Conform to their description
- Are free from material and manufacturing defects
- Are suitable for their normally expected use
9.2 Warranty Exclusions
The warranty does not cover:
- Normal wear and tear
- Damage from inappropriate use
- Damage from negligence or accidents
- Modifications or repairs by unauthorized parties
9.3 Making a Warranty Claim
To make a warranty claim, contact support@nookandstory.com with:
- Your order number
- Description of the problem
- Photos of the issue
ARTICLE 10 - LIABILITY
10.1 Limitation of Liability
The Seller's liability is limited to the total amount of the order concerned. We are not liable for indirect damages, consequential damages, or loss of profits.
10.2 Force Majeure
We are not liable for delays or non-performance due to events beyond our reasonable control, including:
- Natural disasters
- Strikes or labor disputes
- Government restrictions
- Network or system failures
- Transportation disruptions
10.3 Product Use
The Buyer agrees to use products according to provided instructions and assumes full responsibility for product use.
ARTICLE 11 - INTELLECTUAL PROPERTY
All content on our website (texts, images, logos, designs, videos, graphics, layout, code) is protected by intellectual property rights and belongs to Nook & Story or our licensed partners.
Any reproduction, distribution, or reuse without prior written authorization is prohibited.
Nook & Story trademarks are registered. Unauthorized use constitutes trademark infringement.
ARTICLE 12 - PERSONAL DATA PROTECTION
12.1 Data Collection
We collect and process personal data necessary for order fulfillment and customer service in accordance with our Privacy Policy.
12.2 Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure of your data
- Limit processing of your data
- Data portability
- Object to processing
12.3 Exercising Your Rights
Contact us at support@nookandstory.com to exercise these rights.
ARTICLE 13 - CUSTOMER SERVICE
For questions, complaints, or assistance, contact us:
Email: support@nookandstory.com
Mail:
Nook & Story
c/o EXOMEDIA LLC
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
We commit to responding within 48 business hours.
Support languages: English
ARTICLE 14 - PROMOTIONS AND SALES
14.1 Promotional Terms
We may organize promotions, sales, or special offers. Each promotion is subject to specific conditions that supplement these Terms.
14.2 Discount Pricing
Discounts are calculated relative to our regular prices.
14.3 Equal Rights
IMPORTANT: Sale items and promotional products have the same consumer rights as full-price items, including:
- Full 30-day money-back guarantee
- Full warranty coverage
- Same return rights
We cannot restrict statutory consumer rights for promotional items.
ARTICLE 15 - APPLICABLE LAW
These Terms are governed by the laws of England and Wales.
For consumers, mandatory provisions of consumer protection laws in your country of residence apply and cannot be waived.
In case of dispute, competent courts are those of your jurisdiction of residence.
ARTICLE 16 - DISPUTE RESOLUTION
16.1 Amicable Resolution
In case of dispute, we will endeavor to find an amicable solution before any legal action.
16.2 Mediation
You may have access to mediation services in your jurisdiction:
- United States: State mediation services
- Canada: Provincial mediation services
- Australia: Australian Competition and Consumer Commission (ACCC)
- United Kingdom: Alternative Dispute Resolution services
ARTICLE 17 - MODIFICATIONS
We reserve the right to modify these Terms at any time. Changes take effect upon publication on our website.
Orders in progress remain subject to the Terms accepted at order confirmation.
We recommend reviewing these Terms regularly.
ARTICLE 18 - SEVERABILITY
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.
ARTICLE 19 - ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any specific conditions, constitute the entire agreement between us and you.
Our Guarantees
- ✅ Free Shipping on orders over $75
- ✅ 30-Day Money-Back Guarantee
- ✅ Museum-Quality Materials
- ✅ 24-48 Hour Support Response
- ✅ Secure Payment - All methods protected
Fast & Free Shipping
Get your orders delivered quickly with our reliable shipping service.
24/7 Customer Support
Our dedicated team is here to help you anytime, day or night.